Smartphones are now an integral aspect of our lives and Android phones are among the top selections. However, some users face an annoying issue while making phone calls: the screen goes off during calls. If you’ve encountered this issue but aren’t worried, we’ve got your back! This article will look at different ways to solve the “Screen shut off during calls” issue on Android phones. Let’s take a look and make your phone call experience much more smooth!

How to fix the screen turning off during calls on Android

Below are a few ways to address the issue of the screen shutting off suddenly during phone calls using Android phones.

1. Change Screen Timeout Settings

First, examine the timeout settings on your screen. Sometimes, the screen goes off during calls because of an interminable timeout. Here’s how to fix it:

  1. Launch”Settings” or the “Settings” App on your Android device.
  2. Go to “Display” instead of “Display & Brightness” (depending on the model of your device).
  3. Find “Screen Timeout” or “Sleep” settings.
  4. The timeout should be extended to a reasonable time like 30 seconds or one minute.

2. Deactivate Proximity Sensor

Android phones have sensors that sense when the phone is placed close to your face during a phone call. This sensor can malfunction, causing the screen to stop working early. To disable it:

  1. Click on the “Settings” application.
  2. Press “Display” and “Display and Brightness.”
  3. Locate “Proximity Sensor” or “Pocket Mode.”
  4. You can turn off the feature in order to stop the screen from shutting off during calls.

3. Update Phone Software

A software version that is outdated can cause numerous issues, such as problems with the screen when you make calls. Check that your Android device has the most recent application by following the steps below:

  1. “Settings” or “Settings.”
  2. Scroll down, and then tap “System” as well as “Software Update.”
  3. Choose “Check For updates” then follow the on-screen directions to install any updates that are available.

4. Clear Phone Cache

Sometimes, cached data can create conflicts, and cause screen-related issues. Clearing the cache could assist in solving the problem:

  1. Switch off your phone.
  2. Initiate Recovery mode using certain combination of keys (Google your model and device’s Recovery mode).
  3. Utilize Volume keys for navigation, and then choose “Wipe Cache Partition.”
  4. Reboot your phone.

5. Verify that there is no interference from third-party apps.

Third-party apps can interfere with the normal functioning of your phone and cause the phone’s screen to shut off during calls. In Safe Mode, you can determine whether an app is the primary cause.

  1. Turn off your device.
  2. Switch it on, and when you see the icon, hold the volume button till the phone is booted to Safe Mode.
  3. In Safe Mode In Safe Mode, test a call to see whether the screen is still off.
  4. If the issue is solved by using Safe Mode, uninstall recently installed applications one at a time to determine the cause.

6. Reset App Preferences

Resetting the app’s preferences can help when the problem is due to improper settings for the app. Here’s how:

  1. “Settings” – Open “Settings.”
  2. Click on “Apps” Or “Apps and Notifications.”
  3. Select the three dots menu and choose “Reset the App’s Preferences.”

7. Turn off Smart Stay and Eye Comfort Mode.

Certain Android devices include features such as “Smart Stay” or “Eye Comfort” that may interfere with the screen when you make calls. Try turning them off:

  1. “Settings” and “Settings.”
  2. Click on “Display” and “Display and Brightness.”
  3. Locate and turn off “Smart Stay” or “Eye Comfort Mode.”

8. Calibrate Proximity Sensor

If the sensor’s proximity is not aligned correctly the sensor, calibrating it could solve the issue.

  1. Download an “Proximity Sensor” calibration app from the Play Store.
  2. Follow the directions on the app to calibrate the sensor.

9. Factory Reset

If none of these solutions works, attempt an initial factory reset as a last option:

Note: A factory reset erases the data stored in your smartphone. Backup important data before proceeding.

  1. “Settings. “Settings.”
  2. Click on “System” Or “System and Reset.”
  3. Choose “Reset” as well as “Factory Reset the Data.”
  4. Make sure you confirm the action and then wait for the process to be completed.

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Q What is the reason why my Android screen go dark during phone calls?

A: Your screen could shut off during calls due many reasons, like improper settings, problem with the proximity sensor app interference.

What is HTML0? Q: How can extend the screen duration on an Android smartphone?

A For extending the timeout on your screen visit “Settings” >> “Display” >> “Screen Timeout” (or similar) and select a greater time.

Q: How do I deactivate your Android’s proximity sensor?

It is true that you are able to disable the proximity sensor using”Settings. “Settings” app. It is under “Display” and “Display & Brightness.”

Q: Can the update of my Android software resolve the screen not turning on issue during phone calls?

A The answer is yes updating the software on your phone will fix a variety of problems and bugs, like the screen not turning on during calls.

Q How do I start my Android device into Safe Mode?

A: Switch off your mobile, then turn it on. Once you see the name appear, hold and press the button down to hold it until Safe Mode boots.

Q What do I need to know if my problem is still there after trying every solution?

A In the event that the issue is not resolved try contacting the support team for your device’s manufacturer or visiting a service center that is authorized to get assistance.


The screen shutting off when you call can be a hassle however, using the techniques that are described in this article you can fix the problem and enjoy uninterrupted conversations using you Android device. Make sure you check the settings for screen timeout and disable the proximity sensor when required, and ensure that you ensure that your application is up to current. If nothing else works then a factory reset could be the answer. Now you have the skills to deal with this issue and make your phone call experience much more smooth than it has ever been before.

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